Privacy Policy

1. Who is responsible for your information

Who	Role	Contact
FC Sportswear and Retail Services Limited, trading as Levy Merchandising (“Levy”) (no. 14551996) 2nd Floor Fourways House, 57 Hilton Street, Manchester M1 2EJ, United Kingdom	Controller of the personal information collected through the ATP Store.	support.atpstore@levymerch.com Our data protection officer can be reached at the same address.
Rank + Rally, LLC (no. 5719555) 980 N Michigan Ave, Suite 400, Chicago, IL 60611, USA	Our processor. Rank + Rally runs our North American fulfilment centre and handles your information only on our written instructions. It is a controller only for its own obligations, such as customs declarations, sanctions screening, fraud prevention and its own tax records.	support@atptourshop.com Contact us and we will deal with your request.
ATP Tour, Inc. 42 East Coast Drive, Floor 3, Atlantic Beach, FL 32233, USA ICO registration ZA339610	Independent controller. ATP receives extracts of customer information from us and decides for itself how it uses them, including its own marketing. We do not control ATP’s privacy practices.	privacy@atptour.com atptour.com/en/privacy-policy

 

2. What we collect

•    Contact and account details: name, email address, postal addresses, telephone number, account log-in details, purchase history.

•    Order details: what you bought, returns and exchanges, delivery information and the name of anyone you send an order to.

•    Payment details: your payment method and transaction records. Card details are handled by our payment providers, not stored by us.

•    Marketing preferences and how you engage with our emails and promotions.

•    Device and usage data: IP address, device and browser information, cookie and advertising identifiers, approximate location and how you use the site.

•    Anything else you send us: customer service messages, reviews, enquiries, complaints, details of Subject Access Requests, competition entries, photographs and social media posts that tag us.

•    Inferences we draw from the above, such as the products and teams likely to interest you.

3. Where we get it from

Most of it comes from you, when you order, create an account, sign up for emails, enter a promotion or contact us. We also collect device and usage data automatically through cookies and similar technologies, receive your details from someone who sends you an order as a gift, and receive information from our service providers, such as delivery, payment and fraud prevention providers, and from social media platforms where you interact with us.

4. Why we use it, and our legal basis

What we do	Why we are allowed to
Take, fulfil and deliver your orders, process payments and returns, and answer your questions	Performing our contract with you
Run, improve and secure the store, prevent fraud and misuse, and keep records of our dealings with you	Our legitimate interest in operating a secure and effective store
Send you marketing emails about the ATP Store	Your consent, which you can withdraw at any time
Provide extracts of customer information to ATP so that ATP can send you its own marketing	Your consent, which you can withdraw at any time
Show you personalised advertising, and measure and analyse how the store is used	Your consent for cookies and similar technologies, and our legitimate interest in understanding our customers
Run promotions, competitions and events	Performing our contract with you, or your consent where we ask for it
Meet our legal, tax and accounting obligations, respond to authorities and deal with legal claims	Complying with our legal obligations, and our legitimate interest in establishing and defending claims

 

5. Marketing and your choices

You can stop our marketing at any time using the unsubscribe link in any marketing email, through your account settings, or by emailing support@atptourshop.com.

ATP sends its own marketing. To stop those messages you need to unsubscribe from ATP separately, using the link in ATP’s emails or by contacting ATP. Opting out of our marketing does not stop ATP’s, and opting out of ATP’s does not stop ours.

We will still send you service messages about your orders, returns and account. If you have signed up for marketing text messages, reply STOP to any message to end them.

6. Cookies and advertising

We and our advertising partners use cookies, pixels and similar technologies to run the store, measure how it is used and show you advertising on other websites and platforms. You can set your preferences through our cookie banner, and change them at any time, and our Cookie Policy at www.atptourstore.com/pages/cookie-policy explains the detail. We also treat a Global Privacy Control signal sent by your browser as an opt-out of the sale and sharing of your personal information for that browser or device.

7. Who we share it with

•    ATP, which receives extracts of customer information and uses them as an independent controller for its own purposes, including its own marketing.

•    Levy, which runs the store’s website and carries out analytics and marketing.

•    Rank + Rally, which fulfils and ships your orders as our processor.

•    Our other service providers, including our website platform, payment providers, delivery companies, customer service, marketing, analytics and fraud prevention providers, all of which act on our instructions.

•    Our advertising and analytics partners, where you have agreed to advertising cookies.

•    Our professional advisers, and a buyer or investor if we sell or reorganise our business.

•    Courts, regulators, law enforcement and other authorities where we are legally required to do so.

We do not sell your personal information for money. Some of the sharing described above counts as a “sale” or as “sharing” under US state privacy laws, and section 12 explains how to opt out.

8. Where your information is held

Your personal information is collected, stored and processed in the United States by our website platform, Rank + Rally and ATP.

9. How long we keep it

We keep order and account records for six years after your last purchase, so that we can deal with returns, warranties, tax and any claims. If you have only signed up for marketing, we keep your details for two years from your last interaction with us. We keep information for longer where we need it for a dispute, a claim or an investigation, or where the law requires it. Where Rank + Rally holds your information for us, it deletes or returns it at the end of its services. ATP applies its own retention periods to the extracts it receives.

10. How we keep it safe

We use technical and organisational measures appropriate to the risk, including encryption where appropriate, access controls, regular testing, staff training and written security requirements for the providers who handle information for us. No system is completely secure, but we take this seriously and we will tell you and the regulator about a breach where the law requires it.

11. Your rights

You can ask us to give you a copy of the personal information we hold about you, correct it, delete it, restrict how we use it or send it to another organisation. You can object to our using it for our legitimate interests, and you can object to direct marketing at any time, which is an absolute right. Where we rely on your consent, you can withdraw it at any time, which does not affect what we did before you withdrew it.

Email support@atptourshop.com to use any of these rights. We may need to check your identity first. We will respond within the statutory time period, and we will tell you if we need longer or if an exemption applies. There is no charge. If your request is about information held by ATP, contact ATP directly.

12. Your US state privacy rights

This section applies if you live in a US state with a comprehensive privacy law, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and Washington. Terms such as “sale”, “share” and “sensitive personal information” have the meanings given in your state’s law.

Our roles

We are the “business” or “controller” for the personal information collected through the ATP Store. Rank + Rally is our “service provider”, “contractor” or “processor” and uses your information only as its contract with us allows. ATP is a third party that receives information from us and uses it for its own purposes.

Sale and sharing

We do not sell your personal information for money, and we do not sell or share the information of anyone we know to be under 18. We do provide extracts of customer information to ATP for ATP’s own marketing, and we use advertising partners and pixels to show you personalised advertising. Both count as a “sale” or as “sharing” under some state laws.

What we collect, disclose, sell and share

Category	Disclosed for a business purpose to	Sold or shared with
Identifiers: name, addresses, email, phone, account credentials, IP address, cookie and advertising IDs	Our service providers, payment, delivery and fraud prevention providers, professional advisers, authorities, a buyer of our business	ATP; advertising and social media platforms; analytics providers
Customer records: billing and delivery details, payment records	Our service providers, payment, delivery and fraud prevention providers, professional advisers, authorities	None
Commercial information: purchases, returns, customer service contacts	Our service providers, professional advisers, authorities	ATP; advertising and social media platforms
Internet and device activity, and approximate location from your IP address	Our service providers and analytics providers	Advertising and social media platforms; analytics providers
Photographs, video, reviews and call or chat recordings	Our service providers and professional advisers	None
Inferences about your preferences	Our service providers	ATP; advertising and social media platforms

 

Your rights

Depending on your state, you can ask us to confirm whether we process your information and give you access to it or a copy in a portable format, correct it, or delete it. You can opt out of the sale or sharing of your information and of targeted advertising, opt out of profiling that produces legal or similarly significant effects, and limit our use of sensitive personal information. We will not discriminate against you for exercising these rights.

How to use them

Email support@atptourshop.com. You can use an authorised agent, and we may ask the agent for written permission and ask you to confirm it. We will verify your identity before we respond. We also honour Global Privacy Control signals.

Appeals

If we decline your request, you can appeal by emailing support@atptourshop.com with “Appeal” in the subject line. We will respond within the time your state’s law requires and explain our decision. If we reject your appeal, you can contact your state Attorney General.

Sensitive personal information

We use and disclose sensitive personal information only for the purposes your state’s law permits without opt-in consent, such as providing what you asked for, detecting security incidents, preventing fraud and checking the quality of our services.

13. Children

The ATP Store is for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

14. Complaints

If you are unhappy with how we have used your information, tell us at support@atptourshop.com. We will acknowledge your complaint within 30 days, look into it, keep you informed and tell you the outcome without undue delay.

You can also complain to the data protection authority where you live, or, if you live in a US state with a comprehensive privacy law, to your state Attorney General. We would rather have the chance to put things right first.

15. Changes to this policy

We review this policy regularly and may update it. If we make a material change we will say so on this page, and we will tell you directly where the law requires it.

16. Contact us

Email support@atptourshop.com, or write to Rank + Rally, LLC, 980 N Michigan Ave, Suite 400, Chicago, IL 60611, United States. For information held by ATP, email privacy@atptour.com.