Terms and Conditions

These terms apply when you use atptourstore.com or place an order with us. Please read them before you order. IF YOU LIVE IN THE UNITED STATES, SECTION 15 REQUIRES MOST DISPUTES TO BE RESOLVED BY ARBITRATION ON AN INDIVIDUAL BASIS AND AFFECTS YOUR RIGHT TO BRING A CLAIM IN COURT OR TO TAKE PART IN A CLASS ACTION.

1. Who you are buying from

The ATP Store is operated by Rank + Rally, LLC (“Rank + Rally”, “we”, “us”, “our”), a Delaware limited liability company, whose office is at 980 N Michigan Ave, Suite 400, Chicago, IL 60611, United States. We operate the store under licence from FC Sportswear and Retail Services Limited, trading as Levy Merchandising (“Levy”), which holds the official retail rights of ATP Tour, Inc. (“ATP”).

Your contract is with Rank + Rally, which is the seller of the products. Levy and ATP are not parties to it. Orders are fulfilled and shipped from our North American fulfilment centre.

In these terms, “Protected Parties” means Rank + Rally, Levy, ATP and their respective group companies, and their officers, employees, agents, licensors and service providers.

2. These terms

By placing an order you accept these terms. The version published on the store when you place your order governs that order. We may change these terms at any time by publishing a new version, and changes do not apply to orders already placed.

You confirm that you are at least 18 years old, or the age of majority where you live if that is higher, and able to enter into a binding contract. If you order on behalf of an organisation, you confirm that you are authorised to accept these terms for it. You also confirm that you are not located in a country subject to a US embargo and are not named on any US government list of prohibited or restricted parties.

3. How to contact us

Email support@atptourshop.com, use the contact form at atptourstore.com/pages/contact or use live chat on the store. Please give us your name, email address and order number so that we can help quickly. We will contact you using the email address you gave us when ordering. You agree that we may send you notices and other communications electronically, and that these satisfy any legal requirement for them to be in writing.

4. Placing an order

When you place an order you are offering to buy the products. Our order acknowledgement is not acceptance. A contract is formed when we send you a dispatch confirmation, and only for the products listed in it.

We may refuse or cancel an order, and will refund you in full if we do, where the products are unavailable, where we cannot authorise your payment, where we suspect fraud or misuse, or where there is an obvious pricing or description error that you could reasonably have recognised.

Product images and descriptions are as accurate as we can make them, but colours and finishes can vary between screens and between production runs. Packaging may also differ from the images shown.

5. Prices, taxes and payment

Prices are shown on the store in US dollars and exclude sales, use and similar taxes and any state retail delivery fees, which are calculated and added at checkout where they apply. Delivery charges are shown before you pay. If a tax rate changes between your order and dispatch, we will apply the rate in force when we dispatch, unless you have already paid in full.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Klarna is provided in the United States by Klarna Inc. (and elsewhere by the Klarna company named in Klarna’s terms) and is subject to Klarna’s own terms and approval. We may withdraw a payment method at any time. We take payment when we dispatch your order, although your payment provider may show the amount as

6. Delivery

We deliver to addresses in these countries only: the United States (domestic), Canada, Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama. We do not deliver anywhere else, including to freight forwarders outside these countries.

Delivery timescales and charges are shown at checkout and at www.us.atptourstore.com/pages/delivery-information. Delivery times are estimates and may be longer during promotional periods.

For deliveries outside the United States, customs duties, import taxes and clearance charges may apply. These are not included in the price or the delivery charge and are your responsibility, and the carrier may ask you to pay them before it releases your order. You are the importer of record for these deliveries and are responsible for complying with the import rules of the destination country.

Risk in the products passes to you on delivery. Ownership passes when we have received payment in full.

We are not responsible for delays caused by events outside our control, such as carrier or customs delays, industrial action or severe weather. We will tell you as soon as we can. If we cannot dispatch your order within the time we gave you or, if we gave no time, within 30 days of your order, we will ask whether you agree to the delay or would prefer to cancel, and if you cancel we will promptly refund anything you have paid for products not yet dispatched. If nobody is available to take delivery, the carrier will leave details of how to rearrange delivery or collection.

7. Returns, refunds and exchanges

You may return most products within 30 days of delivery for a refund or exchange, whether or not there is anything wrong with them. Start a return at atpstore.loopreturns.com and send the products back within 7 days of starting it.

These products cannot be returned unless they are faulty: items sealed for hygiene reasons, such as underwear, swimwear and socks, once unsealed or with tags or hygiene seals removed; water bottles that have been unsealed or used; products that are damaged, worn, used or have had care labels removed; products missing parts, unless that is our fault; and products that have become inseparably mixed with other items after delivery.

If a product is faulty or is significantly different from its description, tell us and we will refund, replace or repair it, and we will pay the cost of return. This applies in addition to anything else in this section.

We refund to your original payment method, or as store credit if you ask. Where you paid partly by gift card, we refund to the gift card first. If you used a discount code, the refund is reduced to reflect the discount. Refunds are made within 14 days of us receiving the products back, and usually sooner. Delivery charges are refunded where the product was faulty or where the law of your country requires it.

Nothing in these terms affects any rights you have under the consumer law of the country you live in, including any right to cancel or return that is more generous than this section.

8. Discount codes and promotions

Discount codes are valid only for the period and on the terms stated in the communication that contains them. Unless we say otherwise, codes apply to full-price items only, cannot be used on sale or outlet items or to buy gift cards, and only one code can be used per order. Codes must not be shared, sold or transferred, and we may cancel an order where a code has been used in a way that breaches these terms.

9. Using the store

The store and its content belong to us, Levy, ATP or their licensors. You may view the store and print pages for your own personal, non-commercial use, such as an order confirmation. You may not otherwise copy, republish, frame, sell or use our content without permission.

You agree not to misuse the store. In particular, you must not: interfere with or attempt to gain unauthorised access to the store or its security; introduce anything harmful; use bots, scrapers or other automated means to access the store or its content, including for training or operating AI tools; use the store unlawfully or fraudulently; or copy, modify, reverse engineer or create derivative works from the store or its content.

If you create an account, keep your login details confidential and tell us promptly if you think someone else has used them. We may suspend or close an account that is used in breach of these terms.

If you send us feedback or ideas, we may use them without restriction or payment.

Links to other websites, such as those of our payment and returns providers, are provided for convenience. We are not responsible for those websites or for how they use your information.

10. Reviews and other content you post

If you post a review, comment or other content, you confirm it is your own and does not infringe anyone’s rights. Do not post anything unlawful, offensive, defamatory, misleading or infringing, anything containing other people’s personal information, or advertising, spam or chain messages. You grant us, Levy and ATP a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, adapt and display the content you post, and the name you post it under, in connection with the store and its promotion. We may remove content that breaches this section.

If you believe that content on the store infringes your copyright, send us a notice containing the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)). We will act on valid notices and, in appropriate circumstances, close the accounts of repeat infringers.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses such as lost profit, lost business or lost opportunity, or for indirect, incidental, special or punitive damages.

We do not exclude or limit our liability where the law does not allow it, including liability for death or personal injury, for fraud or fraudulent misrepresentation, or under any product liability or consumer protection law that applies to you.

Subject to the paragraph above, the total liability of the Protected Parties to you is limited to the amount you paid for the products in the order to which your claim relates or, if your claim does not relate to an order, US$100.

The store and its content (but not the products you buy) are provided as they are. We do not promise that the store will always be available or free of errors, and we may suspend or withdraw it.

12. Indemnity

You agree to indemnify the Protected Parties against claims, losses and reasonable legal costs arising from your breach of these terms, your misuse of the store, your breach of the law or anyone’s rights, or content you post. This does not apply to the extent the claim arises from our own breach or negligence, and it does not apply where the law of the country you live in does not allow it. We may take over the defence of any such claim, and if we do you will cooperate with us.

13. Your personal information

We use your personal information as set out in our Privacy Policy at atptourstore.com/pages/privacy-policy, and our Cookie Policy at atptourstore.com/pages/cookie-policy. ATP is a separate and independent controller of the customer information we provide to it and uses it as set out in its own policy at atptour.com/en/privacy-policy. Levy also uses your information as described in our Privacy Policy. If you live in the United States, our Privacy Policy explains your state privacy rights, including how to opt out of the sale or sharing of your personal information.

14. Disputes: customers in the United States

This section applies if you live in the United States. It affects your legal rights. Please read it carefully.

These terms and any dispute arising out of them or your use of the store are governed by the law of the State of Delaware, without regard to its conflict of laws rules. Any dispute that is not arbitrated will be decided by the state or federal courts in New Castle County, Delaware, and we each submit to their jurisdiction, except that either of us may bring an individual claim in a small claims court that has jurisdiction.

Talk to us first

Before starting arbitration, send us written notice of your claim at the address in section 1 or the email address in section 3, describing the claim and the relief you want. We will do the same. If we cannot resolve it within 30 days, either of us may start arbitration. Any limitation period is paused during those 30 days.

Arbitration

Except as set out below, any dispute will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules, before a single arbitrator, and the Federal Arbitration Act governs this section. Fees are allocated under those rules. If the amount in dispute is $25,000 or less, you may choose for the arbitration to be decided on documents alone or by telephone or video. Any in-person hearing will take place in the county where you live unless we agree otherwise. The arbitrator decides all questions about the interpretation, scope and enforceability of this section, except that a court decides any question about the paragraph headed “No class actions”.

What is not covered

Either of us may bring an individual claim in small claims court, and either of us may ask a court for an injunction or other relief to protect intellectual property or to stop unauthorised access to the store.

No class actions

Claims must be brought individually. Neither of us may bring a class, collective or representative action, and the arbitrator may not consolidate claims or preside over a class action. The arbitrator may award relief only to the individual party seeking it and only as needed for that party’s claim. If a court decides that your claim for public injunctive relief cannot be waived, that claim will be decided in court once the arbitration has finished. If this paragraph is held unenforceable for a claim, that claim is decided in court and the rest of this section still applies. If 25 or more similar claims are brought against us by or with the help of the same lawyers, the claims will be administered by the AAA in batches of no more than 50, which may proceed at the same time, and any limitation period is paused for claims awaiting their batch.

Your right to opt out

You may opt out of arbitration and the class action waiver by emailing support@atptourshop.com within 30 days of first accepting these terms, giving your name, address and order number. Opting out does not affect anything else in these terms.

If we change this section, the change will not apply to a dispute of which either of us gave notice before the change was published.

YOU AND WE ARE GIVING UP THE RIGHT TO SUE IN COURT, EXCEPT AS SET OUT ABOVE, AND THE RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION.

15. Disputes: customers outside the United States

If you live in Canada, Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua or Panama, section 15 does not apply to you. These terms are governed by the law of the State of Delaware, and the state or federal courts in New Castle County, Delaware have non-exclusive jurisdiction.

This does not deprive you of the protection of the mandatory consumer laws of the country, province or state where you live, and it does not prevent you bringing proceedings in your local courts where the law gives you that right. Where local law conflicts with these terms, local law applies.

16. Other terms

We may transfer our rights and obligations under these terms to another organisation, and will tell you if we do. You may transfer yours only with our written consent. If we do not insist that you do something, or delay in enforcing these terms, that does not prevent us from enforcing them later. If any part of these terms is found unlawful or unenforceable, the rest continues to apply. Except where these terms say otherwise, nobody other than you and us may enforce them, although the Protected Parties may rely on the sections that are expressed to benefit them. These terms, together with our Privacy Policy and the other policies published on the store, are the whole agreement between us about your order.

17. Notices for residents of particular US states

California residents

The store is provided by Rank + Rally, whose details are in section 1, and you can contact us as set out in section 3. We make no charge for using the store; product prices and delivery charges are shown at checkout. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone on (800) 952-5210.

New Jersey residents

If you live in New Jersey, the exclusions and limits of liability in section 12 and the indemnity in section 13 apply to you only to the extent New Jersey law permits. If any of them is unenforceable under New Jersey law, it does not apply to you, and the rest of these terms continue to apply.